Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to providing a smooth and reliable shopping experience.

Order Processing

All orders are processed within 1–3 business days after payment has been received. Orders are not processed or shipped on weekends or holidays.

Once your order has been processed, you will receive a confirmation email with tracking information when available.

Shipping Times

Due to the nature of our fulfillment process, shipping times may vary depending on your location and product availability.

Estimated delivery time is typically 5–10 business days after your order has been processed. In some cases, shipping may take longer due to factors outside our control, including carrier delays, customs processing, weather conditions, or high shipping volumes.

Tracking Your Order

If tracking is available for your shipment, you will receive tracking information via email once your order has been dispatched.

Shipping Delays

While we strive to meet all estimated delivery times, we cannot guarantee delivery dates. Delays caused by shipping carriers, customs agencies, or unforeseen circumstances are beyond our control.

Incorrect Shipping Information

Please ensure that all shipping information is accurate before placing your order. We are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions regarding your order or shipping, please contact us via email, at gratrplate@gmail.com.